Why We Built BugFeed: Visual Bug Reporting Done Right

Every developer knows this pain: a user reports a bug but you can't reproduce it.

"The button doesn't work."

Which button? What browser? What were you doing before? What did you expect to happen?

Getting useful bug reports from users is like pulling teeth, so we built BugFeed to fix that.

The Problem

When users report bugs they rarely include what developers actually need:

• A screenshot of what they saw
• Browser type and version
• Operating system
• Screen size
• The exact URL
• What they clicked before things broke

Without this context developers waste time asking questions or trying to guess what went wrong, and most bugs take longer to understand than to fix.

What BugFeed Does

BugFeed is a visual bug reporting widget where you add one script tag to your site and users can report issues with full context automatically.

Here's how it works:

1. User clicks the feedback button on your site
2. They capture a screenshot and draw on it to highlight the issue
3. They write a quick description
4. BugFeed automatically captures browser, OS, viewport, and page URL
5. Report arrives in your Slack, Discord, email, or dashboard

The whole process takes under 30 seconds with no forms to fill out and no technical knowledge required.

Two Ways to Use It

Embeddable Widget is a small feedback button that lives on your site where website visitors click it to report issues, and it works on WordPress, Shopify, Webflow, Squarespace, and any site where you can add a script tag.

Chrome Extension is for internal QA teams who need to report bugs across multiple sites without embedding anything.

Why Not Just Use Email?

We tried that and users would send emails like:

"The thing on your website is broken"

No screenshot, no details, just vibes.

With BugFeed every report includes a screenshot with annotations and full device diagnostics, so you can reproduce the issue in minutes instead of hours.

Where Reports Go

You choose where bug reports land:

• Email which is simple and works everywhere
• Slack so you can see bugs in your team channel
• Discord which is the same as Slack but for Discord teams
• Dashboard which is a built-in dashboard if you want everything in one place

Most teams use Slack where a bug comes in, someone claims it, and it gets fixed without needing any extra tools.

Pricing

We kept it simple:

• Free gives you 1 website with 25 reports per month
• Pro is $5 per month for 5 websites with unlimited reports
• Business is $12 per month for unlimited websites with white-label branding and API access

There's no per-user pricing so you can add your whole team.

Who It's For

• Freelancers and agencies who are collecting feedback from clients
• SaaS teams who want to let users report bugs without leaving the app
• QA teams who are documenting issues during testing
• Anyone who's tired of asking "can you send me a screenshot?"

What We Learned Building It

1. Context is everything. The automatic device diagnostics are the killer feature because users never remember their browser version, and now they don't have to.

2. Keep it fast. If reporting a bug takes more than 30 seconds then users won't do it, and every extra field you add reduces completion rate.

3. Meet users where they are. The Slack integration wasn't in our original plan but we added it after realising most small teams live in Slack anyway.

4. Simple pricing works. Per-site pricing is easier to understand than per-user because it's one decision and you're done.

Try It

Add BugFeed to your site in under 2 minutes and the free plan includes 25 reports per month, which is enough to see if it's useful for your team.

No credit card required, just one script tag.